Frequently Asked Questions
Q: Are you bonded and insured?
Yes, and copies of this documentation is given to you at our first meeting. It covers my business and pet sitters.
Q: Is my personal information kept confidential?
Yes. Only myself, and your assigned pet sitter have access to your file.
Q: What kind of animals do you care for?
We care for dogs, cats, ferrets, birds, small reptiles. We also care for small animals such as rabbits, guinea pigs, hamsters, etc. We do not do home care for farm or wild animals such as goats or raccoons.
Q: What will a pet sitter do during visits with my pets?
We will do whatever is necesary to stick to your normal feeding and exercise routine. After those basics are taken care of, including any clean-up, we will
play with your animals. In the case of elderly less energetic animals, we will simply sit with them for scratching and petting or brushing.
Q: How many people will be watching my pet?
You will have one regular pet sitter. If your regular sitter is unavailable, I will take care of your pets.
Q: Will people I don't know come into my house?
No. I never allow my pet-sitters to bring guests or their children into your home without your specific permission.
Q: Will my pets and I meet with the pet sitter before the first visit?
Definitely. That is why we prefer you to call enough in advance to enable us to get together before you leave. We spend about 30 to 45 minutes with you
going over the specific care for your furry friends and letting them get used to our scent and voices. We will also provide reference material for your assigned pet sitter.
Q: How far in advance do I need to schedule visits?
Once you are an established customer you can call at anytime, day or night, and leave a message with your dates. You can also email my office, or text or email your
specific pet-sitter. If you are a new customer, all initial contact is through my office until we meet.
Q: Do you take "last-minute" reservations?
Yes, but we encourage at least a few days notice from current customers, and would appreciate at least a week to 5 days notice from new customers.
This allows us enough time to schedule an appointment to meet you and your animals. We are aware there are circumstances when this is not possible,
such as a sudden illness or death in the family, and we will always try to meet your needs.
Q: How much notice do you need for a cancellation?
You may cancel at anytime and there is no "penalty" monetarily or otherwise.
Q: When I go out of town how many times per day should a pet sitter visit my pets?
That depends on your situation and your budget. We usually visit cats once a day. We will visit twice if it is needed for their daily feeding or to administer medication. Dog visits are generally 3 times a day: morning, mid-day, and bedtime. We can do less, if you have a doggie door, or have a friend or family member also making visits.
Some dogs, puppies or the elderly, require 4 times a day: morning, around lunch-time, dinner-time and bedtime.
Q: If I'm going to be gone during a holiday, will a pet sitter still care for my pets?
Absolutely, and there is no extra charge! Holiday travel is the lifeblood of our business, so while you are away, we give your pets a happy holiday!
Q: Do pet sitters ever spend the night at clients' homes?
I do have one pet-sitter who will stay overnight for short trips or a weekend. She would have to leave during the day at certain times to make her other daily visits, then would return in the evening to stay for the night. This is priced the same as if we were doing several visits a day.
Q: Do you administer medication to pets?
Yes we do, including insulin injections for diabetic animals.
Q: If my pet becomes ill while I'm away, how will that be handled?
During our appointment you can give us specific instructions if you know your animal has a medical condition. If, however, an unexpected illness or accident should occur we would first contact you by cell phone if you are reachable. If you are not, we would contact your veterinarian. Then we would certainly take your pet to their normal vet or emergency vet if necessary.
Q: How am I billed and when is it due?
If you are on vacation for a week or weekend, we leave a bill for you to pay when you return home. If you are on a trip of several weeks or more, we do require a deposit, the amount of which will depend on the length of your absence. If you are a regular customer who requires daily, or occasional visits throughout the month, we can bill you weekly, every other week or once a month, whatever works best for your budget.
Q: Do I need to sign a contract?
You will sign a contract when we first meet with you. It will remain in effect as long as you use our services. It is a simple explanation of each of our responsibilities to one another, including a release for us to have your animal treated if an illness occurs.
Q: Will I get a copy of our contract?
Yes. When we meet at our appointment, you will receive two copies of my service contract. One is for you to keep and the other we will have you sign after reading it.
Q: How are my keys handled?
Either when we get together,or a few days prior to your departure, you can give us your key. Ideally we would like to have two in case an emergency visit is needed. We put a tag on it with no address or #'s identifying your home. Only your pet-sitter or I, will handle the key. And when not in use we keep your keys in a safe location in our home or my office.
Q: May I offer a gratuity to my pet sitter?
Certainly! Although not necessary, they are always appreciated by my sitters, who receive 100%, whether included on your payment check or separately.
Q: What areas do you and your pet sitters service?
We service the south east Michigan area, including the cities of:
- Allen Park
- Lincoln Park
- Dearborn Heights
- Grosse Ile
- Parts of Flat Rock and Livonia